Privacy Policy

1. Introduction

Thermofriz Products Company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways:

Personal Information

• Name and contact information (email, phone number, address)
• Company or organization name
• Project requirements and specifications
• Communication records and correspondence

Automatically Collected Information

• Browser type and version
• Device information
• IP address and location data
• Pages visited and time spent on site

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotations and respond to inquiries
• To process orders and deliver products
• To provide acoustic consultation services
• To send project updates and relevant communications
• To improve our website and services
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (logistics, installation partners)
• Professional advisors (legal, accounting)
• Government authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website offers optional Google Analytics 4 and Google Ads measurement. These tags load after you allow the corresponding category in our measurement preferences. Analytics helps us understand page use and enquiry activity; advertising measurement helps attribute successful enquiries to ads. We send a random enquiry identifier and project category with successful enquiry events, without sending your name, email, phone number or message in those events. Google may process technical and usage information according to its own policies. Your preference is saved in this browser. Use Cookie settings in the footer to review or withdraw it at any time; your browser controls can also remove cookies already stored. You can use the enquiry form when optional measurement is declined.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with relevant data protection authorities

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data is typically retained for warranty and legal compliance purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any updates.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: